We have been utilizing The Paper Depot as our vendor of choice for our secured shredding needs as well as our general office recycling of non-confidential materials since December 2005. Paper Depot has been providing a twice weekly service at our main offices and perforning as needed box purges of stored records at our off-site facility.
During this period of time, we have found that the employees of The Paper Depot are committed to providing a superior, quality minded service. Paper Depot's staff, whether it is sales personnel, office staff or the men providing the actual services, display professionalism while interacting with our staff. Any questions we've had have been responded to promptly in a well organized and thoughtful manner. Paper Depot is quick to respond when documentation is needed. Many times, Paper Depot has offered suggestions to help resolve issues before they became problems.
We have found the professional business relationship with The Paper Depot rewarding over the years. The Paper Depot stated at the beginning that their mission was to develop a service program that once in place would not need continual hands on involvement of our staff, but would run efficiently with very little interruption. They have kept their promise to us. Based on the services that The Paper Depot has provided, we continue to recommend their services.
The Paper Depot has been a vendor of our city's municipal water department for approximately ten years. When I became employed here in mid-2000, this vendor had already been performing document destructions at our Water Reclamation Facility where our documents are stored and held for destruction.
Our records coordinator at that time selected The Paper Depot due to the excellent references from banks that praised this vendor on its high level of security over the destruction of confidential and protected customer information.
In addition to high-volume special destructions at our Water Reclamation Facility, we use this vendor at our City Hall location on a regular pick-up schedule, which includes about six barrels per month. Their staff always schedules our pickups according to our needs; they arrive on schedule; they are discrete and professional during barrel delivery and removal; their paperwork is always in order; and their prices are very competitive. Larry Silvia performs quality control checks on the performance of his staff and on his own performance as well, requesting feedback from us regularly.
These qualities allow us to continue our valued relationship with this vendor. If you have specific questions or need further information, feel free to call.